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Corona Virus Policy

Valuations Policy

ON-SITE

During valuations all customer items must be handled with gloves. Items received from valuations must not be handled without gloves for 48 hours.

Valuations will be carried out either in the car park or on a distanced table at each end of the main auction galleries area. Waiting customers will be called from the car park.

REMOTE

During home valuations we would ask that only one member of the household to be present in the house during the appointment. Naturally 2 metre distancing will be expected and please make the valuer aware of any areas in the household where this distance may be compromised.

Auction policy

Antique auctions will now be hosted on Wednesdays and Thursdays.

During view days we are limited to 15 persons within the viewing area at any one time. We will be using a basic 1 hour booking system through our website. Although customers are welcome to arrive without appointment we cannot guarantee they will be allowed in the building due to capacity.

Only 4 people may view at the counter area at any one time with one customer allowed per counter. There will be a 2 meter boundary infront each counter and we will expect customers to stand behind this line whilst a member of staff retrieves antiques for them. If you wish to view the counter area indicate this when booking your appointment.

On auction days customers will need to book with us if they wish to attend an auction.

General Customer Policy

One customer is permitted in Reception at any one time.

Customers will be expected to sanitize their hands on entry and respect a two metre distance of other customers

All visits to the auction rooms must be made by prior appointment, for view/auction days please use our booking system, for all other appointmetns call us on 01403 255699 or email us

We would ask customers not to use the loos on site but if essential please spray down surfaces with the antiviral sprays provided.

Any customers showing visible symptoms similar to those of COVID-19 will be asked to leave.

General Staff policy

All staff will be provided with face masks, gloves and antiviral hand sanitiser.

All staff will be expected to keep 5 metres from each other at all times with a strict minimum of 2 metres unless there is a physical barrier. In situations where a distance of less than 5 metres is unavoidable ( i.e. moving furniture in a pair ) then face masks must be worn.

All doors thoughout the building to be left open to avoid door handle contact. The external facing doors must be opened at the start of the day ( weather permitting )

Staff members must self isolate for 14 days after any contact with those with symptoms or COVID-19.