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Corona Virus Policy JANUARY 2021

With the December lockdown policy we are now closed to the public though we will reopen when allowed. We are still answering valuation requests and emails. In the meantime we will be operating as follows :-

AUCTIONS

Please see the upcoming auctions for a list of our provisional auction dates.

DELIVERY

We can still accept deliveries from established couriers/delivery firms. Please make sure the items being delivered have been agreed via phone or email conversation

VALUATIONS

We are still able to offer valuations to the public. Either send images to valuations@denhams.com or use our online valuation tool

COLLECTIONS

No member of the public may enter the auction rooms until lockdown ends or our Tier level changes . Buyers of items from past auctions have the following options :-

  • Arrange postage for small items, they must all fit in an A5 size box ( 148 x 210 x 210 ).
  • Arrange collection of your items via a established courier.
  • Use our 'Click and Collect' system *see below.

CLICK & COLLECT

When using click and collect you can book a pickup time in 15 minute slots. Before using this system please be aware of the following

  • Under no circumstances are members of the public allowed inside our premises, please make sure you have paid for items and have a printout of your paid invoice receipt for collection.
  • This service is for small groups of items that are safe to leave outside, we cannot pack items so if you have purchased multiple items then please arrange courier pickup.
  • Please bring enough people with you to load heavy objects into vehicles as we cannot assist during lockdown.
  • We take no liability for any damage incurred to items whilst they are being transported and left outside.
  • Please bring your own packing materials as we cannot supply them

To use this services,

  1. firstly book your appointment by calling 01403 255699
  2. please turn up promptly for your allotted time and make your way to the concrete path at the rear of the building.
  3. place your invoice on the table with the paperweight and step away in order to allow a member of staff to confirm the purchase
  4. you can then collect your items.Please do this promptly and within 15 minutes